Support

We’re here to help you get the most out of Art Identifier.

Questions, feedback, or a problem? Email us and we’ll get back to you, usually within 1–2 business days.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed through Apple. On your iPhone: open Settings → [your name] → Subscriptions, choose Art Identifier, then change or cancel your plan. Cancelling stops future renewals; you keep Pro until the current period ends.

How does the free trial work?

The yearly plan includes a 3-day free trial. You won’t be charged if you cancel at least 24 hours before the trial ends. Otherwise it converts to a paid yearly subscription automatically.

I paid but Pro isn’t showing — how do I restore it?

Open the app, go to Settings → Restore Purchases. Make sure you’re signed in with the same Apple ID you used to subscribe. If it still doesn’t unlock, email us.

How do I get the best identification results?

Use a clear, well-lit photo with the artwork, building, or landmark filling most of the frame, and avoid heavy glare or steep angles. Identifications are AI-generated and may occasionally be approximate — always verify important details with primary sources.

Can I get a refund?

Purchases and refunds are handled by Apple. Request a refund at reportaproblem.apple.com.

How is my data handled?

Photos are used only to generate an identification and aren’t used to profile you; your saved collection lives on your device. See our Privacy Policy for details.

Still need help?

Email [email protected] and include your device model, iOS version, and a short description (or screenshot) of the issue — that helps us resolve it faster.